We pride ourselves on the materials we use and the craftsmanship of each of our products, and we want you to be wearing - and loving - your purchase for many years to come. 

We are so confident in our products that we offer a no quibble guarantee on all of our products against any defective workmanship or materials.  Just send it back to us and we will repair or replace free of charge. 

TLC Service

We also offer a TLC service for your belts, where we can shorten them, refresh the edges and feed the leather to have them looking and feeling brand new.  This service is just £9.00 to cover the postage back.

Please be aware some belts are only able to be shortened a maximum of 2 inches due to their construction

Exchanges in the UK are fuss-free at Mackenzie & George.

Simply send back with either the returns form with your order - in which case you just need to circle the relevant option, or the receipt from your show purchase.  You'll need to make sure that the following is included if sending the receipt:

• Name
• Order No.
• Return Address,
• Phone number/Email address
• Details of the exchange (size bigger/smaller, different colour, different style or refund).

Send it to us here:

Please return your purchase in an unused condition and ensure it is well packaged to avoid damage in the post.  Do ensure you get proof of sending, and allow up to 10 working days for your exchange to be made and sent back out. 

If the product is returned in an unsaleable condition we reserve the right to not issue a full refund.

If you are sending an item back for exchange from outside of mainland UK, there is a postage charge of £8.95.

Sizing at a glance

Following the steps below should make belt buying pain free.  But we understand that sometimes it doesn't go to plan, which is why we offer Easy Exchanges on all our products (unfortunately we can not refund nor exchange on personalised items).

1. Measure with tape measure

[ Recommended ]

The most accurate and simplest way to find the perfect size. Just measure an existing belt from the TOP of the buckle to the most worn hole (usually evident by a crease in the leather).  

 Or simply wrap a tape measure around yourself at the point you'd wear the belt and use that measurement.

Use this measurement to choose your belt based on the 'Tape Measurement' column below. 

2. Use our guide

This is a less accurate method, but the below should give you a rough guideline of what size to buy.

Sizing in depth

Most of our belts have 6 holes, all 1" apart, and we recommend best fit to be in the 2nd, 3rd or 4th holes giving you room to wear them at different points and for the best balance on the belt.