FAQ's

What size should I order?
We know that measuring for a belt is not the easiest of tasks, but we have tried to make it as clear as possible with the comprehensive size guide on our website. However, we are always on hand to advise on sizing, either on phone: 01948780734, via email: hello@mackenzieandgeorge.com or facebook message us.

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Can I alter the existing belts e.g. leather/suede/buckle?
As all of our belts are handmade they can be altered to your liking. Please get in contact to discuss available options.

This may result in a surcharge.

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Can I change my order once I have placed it?
Most orders are made bespoke, so please contact us as soon as possible in order to make any changes.

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How do I exchange or return my item?
You can exchange or return any of our items, providing it is unworn and sent back in a resalable condition. Please print the form and follow the instructions on our easy exchange page.

Please be aware that we can not exchange, nor refund any items that are personalised.

Exchanges are estimated to take 10-14 working days, however in busy periods this may increase to 21 wording days.

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Can I get my belt shortened?
Yes, we offer a full TLC service for a charge of £6.95, this includes refreshing the edges, feeding the leather and making any necessary adjustments to the length (shortening), to make your belt look and feel brand new.

Please get in contact with us to discuss this prior to returning it, as some belts (Badminton, Drayton and Warwick cannot be shortened due to the format of the belt).

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What if I am not in when my order is delivered?
All items are sent 1st Class Tracked and Signed by the Royal Mail (or international tracked & signed). In your shipping confirmation email you will have received a tracking reference so will be able to see if it has been left in a safe place/with a neighbour or with your local delivery office.

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Can I pay for next day delivery?
Most of our items are made bespoke for each customer, to allow time for them to be produced next day delivery is not available on majority of items. However, we do endeavour to have a stock of some of our best sellers, and can occasionally offer express shipping when the need arises. Please contact us for further information.

Every parcel is sent out first class, tracked and signed.

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Where are your products made?
All of our leather products are handmade in our workshop. We are based in rural Shropshire, on the border of Cheshire & Wales. Our co-Founders, Melanie and Chris, come up with and create each of our original designs. Our feather brooches are handmade in Scotland, and the hats are designed in London and made in the far east.

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I live locally, can I collect my item/choose an item?
We have now opened our show room for Private Appointments only. Please call or email beforehand to arrange.

Customer parking is available.

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I have an item of yours and would like it personalised
We offer a post personalisation service. If you get in contact with us then we can send you a payment link (£9.00), all that is then required is for you to send the item back to us with a return address and the personalisation required.

All personalisation options are available to view on our website.

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