FAQ's

What size should I order?

We know measuring for a belt isn't the easiest of tasks, but we've tried to make it as clear as possible in our size guide here. However we are always on hand to advise on size ordering, either on phone: 01948780734, email: info@mackenzieandgeorge.com or facebook message us.

As a rule of thumb, men will always need at least 1 size up from their trouser size and women at least 2.  

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Can I change my order once I've placed it?

Most orders are made bespoke, so please contact us as soon as possible in order to make any changes.

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How do I exchange or return my item?

You can always exchange or return any of our items, as long as it is unworn and sent back in a resalable condition.  Please print the form and follow the instructions on our easy exchange page

Please be aware that we can not exchange nor refund any items that are personalised.

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What if I'm not in when my order is delivered?

All items are sent by 1st Class Signed for by Royal Mail (or international tracked & signed).  In your shipping confirmation you will have received a tracking number so you'll be able to see if it has been left in a safe place/with a neighbour or with your local delivery office.

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Can I pay for next day delivery?

Most of our items are made bespoke for each customer, and so to allow time for them to be produced next day delivery is not available on majority of items.  However, we do endeavour to have a stock of some of our best sellers, and can occasionally offer express shipping when the need arises. Please contact us for further information.

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Where are your products made?

We are proud to make all of our leather products in our own workshop.  We're based in rural Shropshire, on the border of Cheshire & Wales.  Our feather brooches are handmade in Scotland, and the hats are designed in London and made in the far east.

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I only live locally, can I collect my item/choose an item?

In 2017 we will be opening our show room for Private Appointments only.  Please call or email beforehand to arrange.

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I have an item of yours and would like it personalised

We do offer a post personalisation service.  If you drop us an email we can send you a payment link (£13.00) then you will need to pop the item back in the post to us with a note of return address and the personalisation required.

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I would like to see more images of items personalised and the options available

We are in the process of having further photography of the personalisation service, however you can see many options on our social media