Windsor Clutch

Many of our pieces are handmade to order in our Shropshire workshop.

In-stock items: usually dispatched within 1–2 working days.
Made-to-order items: usually dispatched within 7–10 working days.
Made-to-order bags: approximately 4 weeks, increasing to around 6 weeks during May–August and November–December.

Personalisation does not usually add to the lead time, but may occasionally add up to one working day.

Once dispatched, UK delivery usually takes 1–3 working days via tracked Royal Mail.

If you need your order by a particular date, please contact us before ordering and we’ll confirm what’s possible.

Read more about our shipping & delivery here

We offer returns and exchanges within 90 days of receiving your order, provided items are unused, in their original condition and returned with any tags attached.

Personalised, bespoke and significantly altered items cannot be returned or exchanged unless faulty.

Sale items are not eligible for return or exchange, although in exceptional circumstances we may offer store credit.

UK customers can use our free returns and exchanges service once per order. Further returns or exchanges are at the customer’s cost.

Items purchased at events and international orders can be exchanged, but return postage must be paid by the customer.

During busy periods, exchanges may take 2–3 weeks to process.

Read more about our Exchange & Returns policy here