We pride ourselves on the materials we use and the craftsmanship of each of our products, and we want you to be wearing - and loving - your purchase for many years to come.
We are so confident in our products that we offer a no quibble guarantee on all of our products against any defective workmanship or materials. Just send it back to us and we will repair or replace free of charge.
Please be aware some belts are only able to be shortened a maximum of 2 inches due to their construction
*Guarantee does not cover the wearing of hair on any hair on hide products, as this is a natural occurence to all hair on hide.
We also offer a TLC service for your belts, where we can shorten them, refresh the edges and feed the leather to have them looking and feeling brand new. This service is just £9.00 to cover the postage back.
**PLEASE BE AWARE EXCHANGES AND RETURNS ARE NOT AVAILABLE ON PERSONALISED ITEMS**
Exchanges in the UK are fuss-free at Mackenzie & George.
Simply send back with either the returns form with your order - in which case you just need to circle the relevant option, or the receipt from your show purchase. You'll need to make sure that the following is included if sending the receipt:
Phone number/Email address
Details of the exchange (size bigger/smaller, different colour, different style or refund).
Send it to us here:
Unit 1, Broad Oak Farm
Please return your purchase in an unused condition and ensure it is well packaged to avoid damage in the post. Do ensure you get proof of sending, and allow up to 10 working days for your exchange to be made and sent back out.
If the product is returned in an unsaleable condition we reserve the right to not issue a full refund.
If you are sending an item back for exchange from outside of mainland UK, there is a postage charge of £8.95.
Following the steps below should make belt buying pain free. But we understand that sometimes it doesn't go to plan, which is why we offer Easy Exchanges on all our products (Unfortunately we can not refund nor exchange on personalised items, please follow the in-depth instructions at the end of the page for personalised items).
Where waist sizes overlap on to two M&G sizes, the smaller size will result in being in the last holes, with a smaller tip showing on the belt.
UK Dress Size
Please be aware this is a guide only, and if wearing higher waisted, it is best to go down a size.
*Recommended for personalised items*
Most of our belts have 6 holes, all 1" apart. We measure our belts from the tip of the buckle to the 3 central holes for best recommended fit. The 2nd, 3rd or 4th holes give you room to wear them at different points and for the best balance on the belt.
All belt manufacturers can and do measure belts from and to different points, so please be sure to use a tape measure using our method, or we recommend measuring around the point you'd like to wear the belt, and matching this up to the tape measurement guide.
To measure for a hat, we'd recommend measuring from the back of the crown to the forehead at the point you'd like to wear it.
Extra Small 53/54cm: Small: 55/56cm Medium: 57/58cm Large: 59/60cm