We pride ourselves on the materials we use and the craftsmanship of each of our products, and we want you to be wearing - and loving - your purchase for many years to come.
We are so confident in our products that we offer a no quibble guarantee on all of our products against any defective workmanship or materials. Just send it back to us and we will repair or replace free of charge.
*Guarantee does not cover the wearing of hair on any hair on hide products, as this is a natural occurence to all hair on hide.
We also offer a TLC service for your belts, where we can shorten them, refresh the edges and feed the leather to have them looking and feeling brand new. This service is just £9.00 to cover the postage back.
Exchanges in the UK are fuss-free at Mackenzie & George.
Simply send back with either the returns form with your order - in which case you just need to circle the relevant option, or the receipt from your show purchase. You'll need to make sure that the following is included if sending the receipt:
Send it to us here:
Please return your purchase in an unused condition and ensure it is well packaged to avoid damage in the post. Do ensure you get proof of sending, and allow up to 10 working days for your exchange to be made and sent back out.
If the product is returned in an unsaleable condition we reserve the right to not issue a full refund.
If you are sending an item back for exchange from outside of mainland UK, there is a postage charge of £8.95.
UK Dress Size
We use a unique combination of hand craftsmanship and modern manufacturing skills to create pieces that will stand the test of time.
Only the best ethically sourced materials are used in our products: vegetable tanned saddle hide, oak bark bridle leather, solid brass fittings & luxurious nubuck linings.